CLIENT SERVICES

The Client Services Department at SAAF consist of 6 units each providing specialized service, staffed with trained professionals, to meet the needs of people living with HIV/AIDS.

1. Case Management:

• Provides a safe environment for individualized confidential discussions with a professional case manager where specific needs can be identified and addressed.
• Assists individuals to access and maintain services and help them cope with the complex demands of living with AIDS.
• Helps people identify and meet a wide range of needs related to the physical and emotional
• consequences of living with AIDS.
• Assists in the planning, referral coordination and follow up of services requested and needed.
• Assist individuals with applications to Social Security and State medication programs.

2. Medical Services

• Physician evaluation and treatment for clients who meet program eligibility and who have no medical insurance coverage.
• Physician referral services to area HIV/AIDS treatment professionals for clients whose income exceed program limits or have health insurance.
• Nurse Case Management for clients who demonstrate need for ongoing professional advocacy from a medical perspective.
• Laboratory services for basic monitoring of health maintenance & limited diagnostics for program eligible clients.
• Weekly HIV Clinic.
• Prophylactic dental exams.
• Invasive dental procedure referral.
• Eye care referral.

3. Housing Services

• Offers tenant-based rental assistance to program eligible clients.
• Client chooses own residence.
• Emergency assistance to assist with utility continuance.
• Program may assist clients who are purchasing as well as renting homes.

4. Volunteer Services Unit:

This unit matches short-term and long-term volunteers with clients who need emotional support and/or help with daily tasks. Several types of volunteer services follow:

• Some long-term volunteers of the Unit are known as Buddies. A Buddy is assigned when someone needs emotional support, peer counsel, help with paperwork,, and help accessing local services and support.
• Children and families who request help from a volunteer can be assigned a Pediatric Buddy or Family Friend. Long term volunteers can visit a client once or twice a week for as long as the need exists.
• The Guardian Angel Project pairs an anonymous volunteer with an anonymous client. The volunteer is provided with client demographic information only and will provide emotional support via holiday and special event remembrances to the client.

5. Group Services

• Provides an opportunity in a safe atmosphere for small groups (6-12 people) to meet weekly to discuss the impact of HIV disease on their lives.
• Offers groups that address specific needs of people with HIV, as well as families & friends of PLWAs who are confronted by issues around HIV/AIDS.

6. Mental Wellness Program

• Provides ongoing mental health referrals, psychological evaluations, individual, marriage & family counseling, and crisis intervention to all clients.
• Weekly Support Group programs which are conducted by a qualified and experienced support group facilitator.

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